Shipping & Refund Policy

Shipping Policy

1. Processing & Delivery

  • Processing Time: Orders ship within 1-3 business days (excluding weekends/holidays).
  • Shipping Partners: We use FedEx, DHL, or USPS for reliable delivery.
  • Delivery Estimates:
    • USA: 3-7 business days
    • International: 7-15 business days (customs/duties may apply)
  • Tracking: You’ll receive a tracking link via email once your order ships.

2. Shipping Costs

  • Free Shipping: On orders over $100 (USA only).
  • Standard Shipping: Flat rate of $5.99 (USA).
  • Expedited/International Shipping: Calculated at checkout.

3. Undeliverable/Lost Packages

  • If a package is returned as undeliverable, you’ll be responsible for reshipping costs.
  • Report lost packages within 14 days of shipment for investigation.

Refund Policy

1. Eligibility

✔ Acceptable Refunds:

  • Items must be unused, in original condition, with tags and packaging intact.
  • Refund requests must be made within 30 days of delivery.

❌ Non-Refundable Items:

  • Underwear, swimwear, and personalized/custom products.
  • Final sale items (marked during purchase).

2. How to Request a Refund

  1. Email Us: Contact info@maffiacaso.online with:
    • Order number
    • Product details
    • Reason for return
  2. Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions.
  3. Ship Back: Send the item with the RMA number visible.

3. Refund Processing

  • Refunds are processed within 5-10 business days after we receive the returned item.
  • Refunds are issued to the original payment method.
  • Original shipping fees are non-refundable (unless the return is due to our error).

4. Damaged/Defective Items

  • Report within 7 days of delivery.
  • Include photos of the issue.
  • We’ll provide a free return label and issue a replacement or full refund.

5. Return Shipping Costs

  • Customers are responsible for return shipping unless:
    • The item is defective/damaged.
    • We sent the wrong item.
  • Tip: Use a trackable shipping method (e.g., USPS Priority Mail).

Contact Us

For shipping or refund inquiries:
Email: info@maffiacaso.online
Response Time: Within 24-48 hours.