Return Policy

At Maffiacaso.online, we want you to love every purchase. If you’re unsatisfied, our hassle-free return policy ensures a smooth resolution.

1. Eligibility

✅ Acceptable Returns:

  • Items must be unused, undamaged, and in original packaging (tags attached).
  • Returns must be initiated within 30 days of delivery.
  • Proof of purchase (order number) required.

❌ Non-Returnable Items:

  • Underwear, swimwear, and lingerie (hygiene reasons).
  • Personalized/customized products.
  • Final sale items (marked during checkout).

2. How to Return

  1. Contact Us: Email info@maffiacaso.online within 30 days with:
    • Order number
    • Product details
    • Reason for return
  2. Get Approved: We’ll respond within 48 hours with:
    • Return Authorization (RA) number
    • Return instructions
  3. Ship Back:
    • Pack items securely with the RA number visible.
    • Use a trackable shipping method (e.g., USPS, FedEx).

3. Refunds

  • Processed within 5-10 business days after we receive your return.
  • Issued to the original payment method.
  • Original shipping costs non-refundable (unless due to our error).

4. Exchanges

  • Available for size exchanges only (subject to stock).
  • Contact us first for approval.

5. Damaged/Defective Items

  • Report within 7 days of delivery.
  • Include photos of the issue.
  • We’ll cover return shipping and send a replacement or full refund.

6. Return Shipping Costs

  • Customer pays return shipping, except for:
    • Wrong items shipped.
    • Defective/damaged products.
  • Tip: Keep your tracking number for reference.

Contact Us

For return questions:
Email: info@maffiacaso.online
Response Time: 24-48 hours.